As part of their introduction to Phillips, we asked our interns to sit down with one of our experts for a one-on-one interview. In this series of blog posts, we find out what our experts can do for you in regards to the products and services Phillips provides.
In this first interview, our intern Sam sat down with Chuck Chiara, our Electronic Content Management expert.
Q: What is a common problem you are noticing in regards to Electronic Content Management?
A: Making sure that people understand that ECM is not just software but an entire process. It has so much capability.
Q: What is the question that you get asked most often?
A: Cost. [Electronic Content Management] is not an out of the box solution and cost can vary based on what specifically needs to be accomplished.
Q: What is the biggest change you see coming in the next five years?
A: I think we are going to see a growth in the Electronic Content Management field. By that I mean software as well as the ancillary services we do. Things like back-file conversion, conversion services, scan-on-demand and shredding. Business process outsourcing could be a major part of this growth as well.
Q: Are there any new products that you are excited about?
A: Not so much new products as new solutions. We're always looking for new ways to solve problems for people.
Q: For a business with a limited budget, what would you suggest for them to implement first?
A: From an ECM standpoint, we'll typically get involved with a room full of paper documents and a company that wants to go paperless. Often the best and most cost effective solution is a scan-on-demand solution where we inventory those records, take them out of the customers facility, store them in our facility and ultimately we would like to implement a system where the company could access all of these records electronically. It’s a relatively low-tech, low-cost solution that almost anybody can afford.
Q: Finally, Windows or Apple?
A: Windows at work and Apple at home.