For a little more than two years, Good Samaritan Health System has contracted with Phillips Office Solutions for secure document destruction services.
Kyle of Phillips makes his rounds among 31 Good Samaritan buildings throughout Lebanon County, each month retrieving and shredding some 15,000 pounds of paper on-site, including patient records.
“What we get from Phillips is an absolute sense of confidence that our records are securely destroyed,” said Renee Carpenter, the hospital’s director of materials management.
Such confidence among Good Samaritan and other customers has fueled Phillips’ recent $285,000 expansion of its document services and mobile shredding capabilities.
Middletown-based Phillips Office Solutions has more than doubled the square footage dedicated to document services at its 501 Fulling Mill Road headquarters. This is to accommodate growth in back-file conversion (shifting from paper records to digital data), workflow, on-demand printing and document storage services.
Phillips also has added another shredding truck as part of the company’s secure document destruction services, which have earned the National Association for Information Destruction’s prestigious AAA certification. The certification program establishes standards for such areas as operational security, employee hiring and screening, the destruction process, responsible disposal and insurance.
Peter Phillips, CEO of the family-owned company, said the investment has created two jobs already with another two positions anticipated by the end of 2013.
“This expansion reflects our commitment to meeting the document management needs of our customers and the increasing awareness about protecting personal data,” Phillips said. “We are a proud partner of Good Samaritan in helping them adhere to the patient privacy requirements under HIPAA,” formally known as the Health Insurance Portability and Accountability Act of 1996.
At Good Samaritan, Phillips’ Burger collects paper from 126 different locked bins, transferring them into a 64-gallon locked container that he wheels outside to his shredder truck. The container is lifted and dumped into the truck, where it is shredded, without Burger directly handling any paper.
Burger’s schedule for the 31 Good Samaritan buildings has him at five locations weekly, seven bi-weekly, and the rest monthly.
“And he keeps it straight,” Carpenter said, “and he keeps people happy.”
So impressed with Burger’s dedication and demeanor was Carpenter that, unsolicited, she praised him in a letter to his supervisors at Phillips. She labeled him a “fantastic ambassador” for Phillips.
“So I hope they never move him anywhere else,” Carpenter quipped, “because nobody else will measure up.”
Since 1889, the Good Samaritan Health System (www.gshleb.org) has served the health care needs of Lebanon County. The Good Samaritan Hospital is a modern, fully-equipped, fully-accredited 172-bed acute care facility that offers complete inpatient and outpatient care, as well as an inpatient rehabilitation program. The Good Samaritan Health System also provides services at many other sites located throughout Lebanon County.
— GouletCommunications (@GouletComm) July 8, 2013